Product
•
Full-time
AI Product Manager, Trust & Safety
New York, New York
•
hybrid
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
We’re seeking an AI Product Manager who lives at the intersection of policy, operations, and design—defining how trust & safety features should be built from the ground up for greenfield initiatives coming out of Hinge. You’ll own the end-to-end design and delivery of our AI-driven content moderation and bad-actor detection systems—partnering closely with engineering to help build and ship the AI components that keep our community safe.
Responsibilities
- Define & enable AI-powered T&S pipelines: Partner with AI engineers to design, prototype, and productionize real-time content moderation and bad-actor detection systems—using LLMs, prompt-engineering frameworks, and vendor platforms like Langfuse.
- Translate policy into product: Partner with Hinge and Matchgroup’s Trust & Safety policy team to adapt and implement our standards via automated workflows covering hate speech, self-harm content, fraud, and more.
- Lead the full product lifecycle: Drive discovery, set technical requirements, review prototypes, and guide the engineering team through launch and continuous iteration based on analytics and incidents.
- Set & evolve success metrics: Establish T&S KPIs—moderation throughput, false-positive/negative rates, time-to-resolution, user trust scores—and recalibrate them dynamically across release cycles.
- Collaborate cross-functionally: Split your time between shaping AI roadmaps (30%) and hands-on product strategy & implementation (70%): working day-to-day with Engineering, Design, Research, Legal, and Operations to align priorities and response plans.
- Drive rapid experimentation: Own and implement prompt engineering workflows, A/B tests, LLM error analyses, post-mortems, and continuous safety improvements—fostering a culture of data-backed innovation.
- Own critical decisions: Guide the team on verification thresholds (selfie/ID), reporting workflows, and account actions (warnings, suspensions, escalations).
What We're Looking For
- Experience (3+ years): Product management or AI product development in fast-moving startups or startup environments.
- Technical Acumen: Comfortable partnering deeply with engineers on LLMs, prompt engineering, tracing, and error-analysis tools; able to review model prototypes and guide tuning.
- Proficiency in Python for prototyping and iterating on portions of our AI services.
- Hands-on experience with OpenAI APIs (or similar LLM endpoints) and prompt-engineering techniques, like Chain of Thought reasoning, Retrieval Augmented Generation (RAG), and Structured Outputs.
- Familiarity with LLM tracing/error-analysis platforms (e.g. Langfuse), prompt-engineering libraries, and no/low code tools like n8n.
- Execution-Oriented: Bias for action—prototyping new workflows; breaking down safety concepts into engineer-friendly requirements, sprint plans, and measurable launches.
- Collaboration & Communication: Skilled at translating between technical and non-technical stakeholders (Legal, Compliance, Ops); strong documentation and meeting-facilitation skills.
- Strategic & Adaptable: Thrive in ambiguity—navigate evolving AI tech, shifting threat landscapes, and regulatory changes with startup scrappiness.
- Passion for Innovation & Safety: Eager to explore cutting-edge AI while building inclusive, trustworthy user experiences.
- Startup Background: Proven track record in high-growth or startup environments; comfortable rolling up your sleeves and wearing multiple hats.
Salary Range
$161,000.00 - $210,000.00 per year salary
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
I'm most proud of my work on....
Building the research team from 1 to 10+! Integrating research into the DNA of how we deeply understand, empathize, and build for user experiences has given me tremendous fulfillment.
Emily Hittner
VP of Research
Perks & Benefits
Do your best work, live your best life
A call to get to know each other.
Transparency, candor and humility allow us to focus on delivering outstanding results without getting distracted by ego, gossip or politics.
The skills interview.
Breakthroughs require our willingness to take risks. We strive toward audacious goals, expecting and persevering through setbacks and failures along the way.
The narrative interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
The culture interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Making an offer.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Full-Time & Hybrid Employees
What you’ll love about our New York office.
We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.
Catered Lunches
Commuter Benefits
All-Gender Restrooms
Nursing & Wellness Rooms
Join our Team
Do you think we’d click?
If you’re passionate about inspiring intimate connections, join us.
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Apply for this roleDiversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.