Scaled Operations Program Manager
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
Join Hinge's scaled operations team as we seek our first Program Manager to spearhead the end-to-end workforce management process and drive operational excellence across our product organization! This pivotal role requires a deep understanding of trust and safety principles and operational processes at scale. We are seeking an individual with the capability to initiate, manage, and influence processes that will ensure the success of our external vendors.
In this role, you will: lead comprehensive workforce management processes, optimizing operations to align with our broader product objectives, manage programs that support critical operational initiatives within our organization, and utilize your expertise to shape and enhance processes that drive positive outcomes for our external vendor partnerships.
Responsibilities
- Demand Intake Process: Manage end-to-end demand intake with Product and Trust & Safety teams.
- Forecast Analysis: Utilize expertise to iterate forecasts and provide actionable recommendations.
- Capacity Execution: Oversee capacity changes at BPO vendor sites.
- Scaled Workforce Management: Review forecasts, monitor metrics, create schedules, and collaborate with WFM team on solutions.
- Product/Process Launches: Coordinate cross-functional teams for smooth launches impacting capacity.
- Process Improvement: Identify opportunities, automate tasks, and improve efficiency across WFM practices.
- Renewal Process Management: Lead standard renewal processes with vendors, involving legal, finance, and vendor account managers.
- Performance Analysis: Identify areas for vendor performance improvement through data analysis and stakeholder feedback.
What We’re Looking For
- Proven Experience: 3+ years in operations/program management within a global trust & safety organization.
- Stakeholder Engagement: Proven ability to interface with operations, data vendors, product managers, and leaders.
- Project Management: Demonstrated success in planning, executing, and monitoring projects independently.
- Communication Skills: Strong ability to articulate complex concepts clearly to diverse stakeholders.
- Analytical Mindset: Expertise in identifying trends, solving data quality issues, and developing strategies for operational improvement.
- Problem-Solving: Ability to challenge assumptions and seek additional insights to fill knowledge gaps.
- Prioritization: Strong decisiveness and ability to manage cross-functional stakeholder relationships effectively.
Salary Range
$92,500.00 - $111,500.00 per year salary
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
We're really good at Laser Tag. We've played twice now and we're very impressive. What I love about our team is that we always make space to celebrate and support each other in and out of work.
Sarah Reneau
Senior UX Research Manager
Do your best work, live your best life
A call to get to know each other.
Transparency, candor and humility allow us to focus on delivering outstanding results without getting distracted by ego, gossip or politics.
The skills interview.
Breakthroughs require our willingness to take risks. We strive toward audacious goals, expecting and persevering through setbacks and failures along the way.
The narrative interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
The culture interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Making an offer.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
What you’ll love about our New York office.
We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.
Catered Lunches
Commuter Benefits
All-Gender Restrooms
Nursing & Wellness Rooms
Do you think we’d click?
If you’re passionate about inspiring intimate connections, join us.
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Apply for this roleDiversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.