Product
•
Full-time
Product Insights Specialist
New York, New York
•
hybrid
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
We’re seeking a Product Insights Specialist to lead user testing, triage and respond to feedback from daters, and evaluate the performance of AI-powered product experiences. You’ll work closely with Design, iOS, and AI Product Management to ensure user signals are clearly captured, investigated, and translated into actionable insight.
Responsibilities
- Conduct testing sessions with real daters, collecting structured and unstructured feedback on product experience
- Monitor how users interact with AI-powered features, flagging content mismatches, logic issues, or confusing outputs
- Identify trends in user behavior and pain points across the app, and summarize key insights for cross-functional partners
- Communicate directly with daters to gather feedback, clarify issues, and close the loop where appropriate
- Prioritize and escalate product experience issues, collaborating with iOS, Design, and AI PMs to guide iteration
- Maintain systems to organize, track, and share feedback and testing insights across build, launch, and post-release phases
What We're Looking For
- 3+ years in user-facing roles focused on customer experience, product insights, or feedback analysis in consumer tech
- Strong communicator with experience engaging directly with users and translating feedback into actionable insights
- Skilled at recognizing experience gaps, usability issues, and quality breakdowns in complex or AI-powered features
- Organized and detail-oriented—able to manage continuous input streams and keep feedback loops running smoothly
- Comfortable working across functions and timelines—especially in dynamic, iterative environments
- Motivated by improving real-world user experiences through clarity, empathy, and informed decision-making
Salary Range
$128,000.00 - $154,000.00 per year salary
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
I'm most proud of my work on....
Building the research team from 1 to 10+! Integrating research into the DNA of how we deeply understand, empathize, and build for user experiences has given me tremendous fulfillment.
Emily Hittner
VP of Research
Perks & Benefits
Do your best work, live your best life
A call to get to know each other.
Transparency, candor and humility allow us to focus on delivering outstanding results without getting distracted by ego, gossip or politics.
The skills interview.
Breakthroughs require our willingness to take risks. We strive toward audacious goals, expecting and persevering through setbacks and failures along the way.
The narrative interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
The culture interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Making an offer.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Full-Time & Hybrid Employees
What you’ll love about our New York office.
We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.
Catered Lunches
Commuter Benefits
All-Gender Restrooms
Nursing & Wellness Rooms
Join our Team
Do you think we’d click?
If you’re passionate about inspiring intimate connections, join us.
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Frequently Asked Questions
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Apply for this roleDiversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.