Trust & Safety
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Full-time
Knowledge Management Program Lead
New York, New York
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hybrid
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
We’re looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you’ll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.
This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You’ll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.
This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.
Responsibilities
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Establish governance models for how knowledge is created, reviewed, maintained, and retired.
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Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
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Own knowledge infrastructure—including platform selection, configuration, and integrations.
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Implement version controls, logging, and retrieval mechanisms within that infrastructure.
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Build systems that link policy, guidance, and SOPs to prevent drift.
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Develop cascading change management processes to ensure downstream updates are triggered and tracked.
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Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.
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Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.
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Define and track program success metrics.
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Continuously improve knowledge quality and discoverability based on data.
What We're Looking For
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2+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
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Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
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Expertise in taxonomy design, information architecture, and content structuring strongly preferred.
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Excellent communication skills—you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.
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Analytically minded—you use data from a variety of sources to identify trends and drive continuous improvement.
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Deeply curious and collaborative—you ask good questions, challenge assumptions, and seek out perspectives that close knowledge gaps.
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Highly organized and comfortable working independently, with the judgment to escalate issues that could impact program quality or timelines.
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Passionate about keeping people safe online, regardless of personal familiarity with specific regional norms or cultures.
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Experience in Trust & Safety, content moderation, or platform operations.
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Familiarity with AI-assisted moderation workflows and the knowledge requirements they introduce.
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Background working in cross-functional environments with policy, legal, product, and vendor teams.
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Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.
Salary Range
$120,000.00 - $144,000.00 per year salary
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
The Hinge ACE Value I resonate with most is...
Authenticity! At Hinge I'm not only allowed but encouraged to bring my whole self to work. As a result, I've developed the closest relationships and friendships with coworkers that I have ever had.
David O'Donnell
Senior Data Science Manager
Perks & Benefits
Do your best work, live your best life
401(k) Matching
401(k) Matching
We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth
Professional Growth
Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6,000 courses, starting your first day.
Parental Leave & Planning
Parental Leave & Planning
When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents).
Fertility Support
Fertility Support
You and your spouse/domestic partner will get easy access to fertility care through Carrot, which offers convenient access to a range of fertility care options. We offer up to $15,000 to assist with covering fertility expenses, including basic treatments and fertility preservation.
Date Stipend
Date Stipend
Hinge employees receive a $100 monthly stipend for epic dates – romantic or otherwise. HingeX is also free for employees and their loved ones.
ERGs
ERGs
We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.
A call to get to know each other.
As a first step, we want to have a quick chat to learn more about you, your career goals, and why you’re interested in Hinge and the role you applied for. Bring your questions—this should be a good fit for both of us!
The skills interview.
You’ll meet with members of the team you’d be working with at Hinge to discuss your experience in the key skills needed for the role. (We’ll make sure we’re on the same page about what they are before the interview.) It’s also a good time to get answers to all your nitty-gritty questions about the day-to-day work on this team.
The narrative interview.
Let’s talk past, present, and future. Come prepared with examples from previous roles that display a growth mindset. This isn’t a memorization exercise, so feel free to bring notes that help highlight prior projects.
The culture interview.
The culture interview is near and dear to our hearts, because it’s “how we work.” It’s crucial that you not only embody our values, but that you thrive at Hinge.
Making an offer.
Phew, we made it! We try to make the offer part of the process a positive one, so we’ll do our best to get it to you quickly. And we’ll be available to chat through it and answer questions. If we’re not making you an offer, we’ll let you know that too.
Full-Time & Hybrid Employees
What you’ll love about our New York office.
We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.
Catered Lunches
Commuter Benefits
All-Gender Restrooms
Nursing & Wellness Rooms
Join our Team
Do you think we’d click?
If you’re passionate about inspiring intimate connections, join us.
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Frequently Asked Questions
You’ve got questions, we’ve got answers
Apply for this roleWhat does Hinge’s relationship with Match Group mean?
What does Hinge’s relationship with Match Group mean?
In early 2019, Hinge became part of Match Group. Since then, Hinge’s executive team has continued to set our mission, vision, and the working norms that guide how we show up every day. While some corporate functions are supported at the Match Group level, working at Hinge is unique experience — shaped by our people, our values, and our product.
TL;DR: We get the best of both worlds! Hinge still operates like a small, mission-driven company, and we have the stability and resources of a company that’s stood the test of time.
I’ve never used Hinge before. Am I still a fit for this role?
I’ve never used Hinge before. Am I still a fit for this role?
Of course! Having used Hinge or any other dating app is definitely not a requirement. That being said, we are looking for team members who genuinely believe our product can and will help people all over the world connect. Our team is passionate about the dating industry and we hope you’ll be passionate about it too!
What requirements are there for in-office and hybrid roles?
What requirements are there for in-office and hybrid roles?
Hybrid roles at Hinge are based in NYC and require three days per week in our beautiful Meatpacking District office. We believe there’s real value in in-person collaboration and have designed our hybrid model to balance focused work with meaningful time together.
Our office is a space people genuinely enjoy spending time in — beautiful working areas, lots of plants, plenty of food and snacks, and yes, dog friendly.
What can I expect from Hinge’s culture?
What can I expect from Hinge’s culture?
Relationships are at the core of everything we do.
And not just the romantic kind. We can’t accomplish really hard things alone—so we make great relationships the foundation of our teamwork.
We believe our three core values. Authenticity, Courage, and Empathy are what it takes to build those great relationships.
How many people currently work at Hinge?
How many people currently work at Hinge?
We are growing each week, but last time we checked, more than 320 talented and beautiful souls are a part of the Hinge team across all of our departments.
How does compensation work?
How does compensation work?
Paying our people fairly and equitably is really important to us! We offer packages with three types of compensation depending on role type and level. Most compensation packages at Hinge consist of base salary, annual bonus target percentage and equity in the form of MTCH stock.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.