Senior UX Researcher, Labs
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the role
Hinge is hiring a Sr. UX Researcher to be part of our Hinge Labs team, dedicated to leading insights for our marketing initiatives. In this role, you'll support Hinge's marketing and communications efforts, uncovering and socializing key insights used to create global consumer reports and test in-app messaging. You'll work across marketing and product teams, helping to ensure that our initiatives are both data-driven and highly effective. Working here, your research will have meaningful impacts for daters across the globe.
Responsibilities
- Insights Storytelling: Lead insight collection and analysis for all external facing data-driven reports.
- Segmentation & Messaging: Lead quantitative and qualitative research supporting product marketing on in-app messaging and positioning within the product experience, across different audiences.
- Localized Learnings: Develop tailored insights for communications narratives in different international markets in collaboration with marketing managers.
- Strategic Collaborator: Be a cross-discipline connector providing opportunities across marketing and product for inspiration, efficiencies, and collaboration.
- Marketing Surveys Support: Conduct surveys across a range of initiatives, from social impact campaigns to providing insights to support marketing campaigns and launches.
Within three months we expect you to:
- Develop a strong understanding of storytelling at Hinge and build processes to support that through collaborating on a data-driven consumer-facing story with marketing partners.
- Build strong and collaborative relationships with key team members, including marketing managers in European markets.
- Develop a research roadmap around key marketing moments in collaboration with marketing partners.
About You
- Passion and curiosity about dating culture and our mission of inspiring intimate connections to create a less lonely world.
- 4+ years in a consuming-facing research role, with a speciality in market research.
- Expert insights storyteller with a proven track record of translating insights for consumer facing stories, including in global markets.
- Creative and inclusive collaborator with experience working with marketing teams, including communications, product marketing managers, and brand strategists.
- Mixed methods research expertise including strong quantitative survey experience and rich qualitative experience in in-depth interviews or ethnographic observations.
- Champions team culture in authentic, courageous, and empathic ways.
Salary Range
$159,500.00 - $191,500.00 per year salary
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Diversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Building the research team from 1 to 10+! Integrating research into the DNA of how we deeply understand, empathize, and build for user experiences has given me tremendous fulfillment.
Emily Hittner
VP of Research
Do your best work, live your best life
A call to get to know each other.
Transparency, candor and humility allow us to focus on delivering outstanding results without getting distracted by ego, gossip or politics.
The skills interview.
Breakthroughs require our willingness to take risks. We strive toward audacious goals, expecting and persevering through setbacks and failures along the way.
The narrative interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
The culture interview.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
Making an offer.
We remember we’re all human beings first. We keep in mind who we’re serving. We listen humbly and openly. We speak and act with kindness and care. We practice radical inclusion.
What you’ll love about our New York office.
We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.
Catered Lunches
Commuter Benefits
All-Gender Restrooms
Nursing & Wellness Rooms
Do you think we’d click?
If you’re passionate about inspiring intimate connections, join us.
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Apply for this roleDiversity inspires innovation.
Hinge is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.