Trust & Safety
New Hinge success stories are being written everyday. And while a lot of those stories are respectful and fun, we know any incident of misconduct or criminal behavior is one too many.
Your safety is our priority
Below are the five key pillars of our safety center that help us ensure that everyone who uses our app goes from dating to deleting safely.
Led By Our Values
Led By Our Values
Authenticity, Courage, and Empathy. These are our Community Principles, but we call them our ACE values. We expect everyone in our community to date (and work) by these values—on and off the app.
Always-On Safety
Always-On Safety
We use a combination of machine-learning-driven technology and content moderators to maintain the safety and integrity of the Hinge experience. And when someone submits a report, our moderators and automated systems take action or escalate the case up to our Senior Moderators and Safety Specialists who will determine the appropriate next step.
Robust Reporting Tools
Robust Reporting Tools
You can report someone at any stage of your experience. The moment someone is reported, we make sure you never see each other’s profile again. Reporting is anonymous to protect your safety.
First Date Check-In
First Date Check-In
We are the only major dating app that follows up with users after a date. Our in-app survey, ‘We Met’, asks if you went on a date after exchanging phone numbers. If you did, we ask if they’re the type of person you’d like to see again. If not, you’re given the opportunity to share with us any inappropriate behavior. The feedback is private and helps keep the Hinge community safe and respectful.
Respectful Community
Respectful Community
We do not tolerate abusive, insulting, threatening, or discriminatory behavior. This includes deliberately misusing our reporting features by falsely reporting someone.
First-Date Safety Tips
Our goal is to get you out on a great first date, but we want to make sure that the date is a safe and respectful experience. Keep these tips in mind the next time you decide to meet someone in person.
Meet in public, stay in public
Meet in public, stay in public
Have the first few meet-ups in an active public place — never at your home, your date’s home, or any other private location. If your date pressures you to go to a private location, end the date.
Tell friends and family your plans
Tell friends and family your plans
Telling someone when and where you’re going is always a good idea. Also, have your cell phone charged and with you at all times
Control your transportation
Control your transportation
We want you to be in control of getting to and from your date. If you’re driving yourself, it’s a good idea to have a backup plan such as a ride-share app or a friend to pick you up.
Trust your gut
Trust your gut
It’s okay to end a date early if you’re feeling uncomfortable. In fact, it’s encouraged. Remember, if your instincts are telling you something is off or you feel unsafe, you can always ask a bartender or server for help.
Or, you can look through our Help Center for more detailed information on how we keep our community safe.
We’re Here To Help
Our Customer Care team is ready to help you with any concerns, questions, or account issues. You can reach them through the Help Center in the app or on our website.
Or, you can look through our Help Center for more detailed information on how we keep our community safe.